Privacy policy
Privacy Policy – BBQs & Heating
At BBQs & Heating, we take your privacy seriously. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website. By using our site, you agree to the practices described below.
What Information We Collect
We collect two types of information:
1. Device Information
When you visit our website, we automatically collect information about your device, including:
-
Web browser and IP address
-
Time zone
-
Cookies and similar technologies
-
Pages and products you view, how you found our site, and how you interact with it
We use technologies such as:
-
Cookies – small files placed on your device to improve your browsing experience
-
Log files – record actions on our site, including your IP address, browser type, referring/exit pages, and timestamps
-
Web beacons, tags, and pixels – track site usage and marketing performance
You can manage or disable cookies via your browser. Learn more at All About Cookies
2. Order Information
When you make a purchase, we collect information such as:
-
Name, email address, phone number
-
Billing and shipping addresses
-
Payment information (credit cards, Zip Pay, or other payment methods)
Together, Device Information and Order Information are referred to as your Personal Information.
How We Use Your Information
We use your information to:
-
Complete your orders, process payments, and deliver your items
-
Send order confirmations and receipts
-
Communicate with you about your order or our products/services (if you’ve opted in)
-
Detect and prevent fraud and risks
-
Improve our website and marketing, including tracking the success of campaigns
We do not sell your personal information to third parties for marketing purposes.
Sharing Your Information
We share your information only when necessary:
-
Service providers: e.g., Shopify powers our online store. Learn how Shopify uses your info here
-
Analytics: e.g., Google Analytics helps us understand site usage. Learn more here
and opt-out here
-
Legal obligations: We may disclose your information to comply with laws, respond to legal requests, or protect our rights.
Behavioural Advertising
We may use your information to show you targeted ads. You can opt-out of personalised ads at:
Do Not Track
We currently do not respond to Do Not Track signals from browser
Data Retention
-
We keep your Order Information for as long as needed for record-keeping and legal obligations (e.g., Australian tax law).
-
You can request deletion of your personal information, except where prohibited by law.
Minors
Our site is not intended for anyone under 18 years old.
Your Rights
Under Australian Consumer Law and the Privacy Act 1988, you have the right to:
-
Access your personal information
-
Request corrections to inaccurate information
-
Request deletion of your information where legally possible
To exercise these rights, please contact us (details below).
Changes to This Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The latest version will always be available on our website.
Contact Us
If you have questions, concerns, or complaints about your privacy, please contact our Privacy Compliance Officer:
Email: toowoomba@bbqsandheating.com.au
Mail: BBQs & Heating
4/663–665 Ruthven Street, Toowoomba QLD 4350, Australia